This page explains how freepdf2word protects your files and account while you convert documents and use PDF tools on freepdf2word.com.

Related pages: Privacy policy, Terms & conditions, and Cookies.

How we treat your documents

  • Purpose-only processing. We process the files you upload only to complete the job you started (OCR to Word, merge, split, compress, and other PDF tools).
  • No sale of files. We do not sell your documents or their contents to third parties.
  • No public model training. We do not use your uploaded files to train public AI models.
  • Limited human access. Staff do not open your files except when needed to fix a failure you reported or to meet a legal duty.

Transport and storage

  • HTTPS. Uploads, downloads, and account pages use encrypted HTTPS connections.
  • Processing servers. Conversion runs on servers we operate or control. Temporary working copies exist only long enough to produce your result.
  • Automatic cleanup. Job results are removed after they are delivered. Shared links, if you create them, expire after a limited period (typically up to 30 days).
  • Account data. Your email and password hash stay until you close the account or we delete it at your request.

Accounts and payments

  • Passwords are stored as one-way hashes, not as plain text.
  • Premium payments are handled by Stripe. freepdf2word does not store full card numbers. Stripe is a PCI-certified payment provider.
  • You can use many tools as a guest. Guest limits are enforced to stop abuse; we may record a technical identifier (such as IP) for that purpose.

Product security practices

  • Access to production systems is limited to people who need it to run the service.
  • We keep software and servers updated and watch for obvious abuse (flooded uploads, stolen accounts, malware-like files).
  • We may refuse or delete jobs that look harmful to the platform or to other users.

What we do not claim

freepdf2word is an online conversion service. We work to keep files private and the site available, but no internet service can promise perfect security. You should not upload documents you are not allowed to process, and you should keep your own backups.

Report a problem

If you think there is a security issue, email support@freepdf2word.com or use the Contact us page. Include enough detail for us to reproduce the issue. Do not send live passwords.

Last updated: 25 August 2026.